What can we do to keep employees engaged? We
have to make sure that we are providing most favourable workplace environment
for them to flourish. They should feel respected and comfortable to
express their ideas, regardless of their role or position in the organization.
Speak
with employees to find out what is on their minds. Do they have ideas for
improving the business, or ways to promote a better workplace? What do they
want to accomplish professionally? We all have to make sure we are
offering learning and development opportunities on the job, and challenges to
promote growth. An anonymous survey is also a good way to find out about what's
on employees' minds.
HR's
goal is to properly address the challenges and opportunities that will give
your organization the competitive edge.
First you must find the right employee to fit the culture and
goals of the business. It is a challenge to find and hire the right person, but
the payoff in the end is tremendous! Engaged employees understand how what they
do everyday effects business strategy and goals.
Align your employee experience to your customer experience.
Happy employees create a happy atmosphere and therefore a better
experience, but engaged employees are the key as business is business
We all have to make sure that we are rewarding
employees and recognizing the important contributions they make day in and day
out to our business. Pay particular attention to the top performers.
They're an invaluable asset in driving business forward, and we certainly want
to make sure they feel happy and engaged.
We can ensure that managers have the skills to engage
staff. They should never be recruited or promoted on technical skills alone.
Making sure they have the emotional intelligence to manage, lead and develop a
team is essential. Demanding high standards of performance and behaviour in the
organisation is also HR's role and our credibility rests on us starting with
our own teams.
Getting rid of bureaucracy and allowing staff to do
their jobs can also drive up engagement. "Senior leaders need
encouragement to connect with staff. We can drag them out of their offices to
the front line, meeting customers and connecting with staff. Time is not an
excuse - get them using social media.
Employee engagement is
often characterised by two key words – ‘involvement’ and ‘trust’, with the two
biggest drivers identified as ‘leadership / people’ and ‘communication’.
If you are looking at the New Year as an opportunity to reboot,
refresh and reorganize your organization, it's important to remember and value
your employees in all of the changes you make.
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